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DATA PROTECTION



Data security

We take all necessary and appropriate technical and organisational security measures, to protect your personal data from loss and misuse. Your data is stored in a secure, state-of-the-art operating environment. Access to our websites is secured via HTTPS if your browser supports SSL. This means that the communication between your end device and our servers is encrypted.

Statistical evaluations

When you visit our website, the web server saves each access in a log file. The following data is recorded in extracts:

IP address of the requesting computer
Date and time of access of the requesting computer
Name and URL of the retrieved file and URL of the file accessed
Volume of data transferred
Message as to whether the access was successful
Identification data of the browser and operating system used
Website from which the access was made

The processing of this data is carried out for the purpose of enabling the use of the website (connection establishment), system security, the technical administration of the network infrastructure as well as for the optimisation of the Internet offer. The IP address is only analysed in emergencies - e.g. for the e.g. to investigate hacker attacks.

Hosting

The hosting services used by us serve the purpose of making available the following services: Infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services, which we use for the purpose of for the purpose of operating this online offer. Our hosting provider is EDIS GmbH, based in Graz. The server location is in Austria.

In doing so, we or our hosting provider process inventory data, contact data, content data, usage data, meta and communication data of customers, interested parties and visitors to this online offer on the basis of of our legitimate interests in the efficient and secure provision of this online offer of this online offer pursuant to Art. 6 para. 1 lit. f DSGVO in conjunction with Art. 28 DSGVO. Art. 28 DSGVO (conclusion of order processing agreement).

Contact us

If you contact us by e-mail, the data you provide will be stored by us for the purpose of processing your enquiry and in the event of follow-up questions. of the enquiry and in case of follow-up questions. We do not pass on this data without your consent.

Should you wish to contact us by e-mail, we would like to point out that the confidentiality of the information transmitted is not guaranteed. The content of e-mails can be be viewed by third parties due to their technical design, unless special technical technical security measures have been taken.

Cookies

Our website uses so-called cookies. These are small text files that are stored on your end device with the stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognise your browser the next time you next time you visit us. If you do not wish this, you can set your browser to inform you about the setting of cookies. browser so that it informs you about the setting of cookies and you only allow this in individual cases. individual cases. If you deactivate cookies, the functionality of our website may be limited. be limited.

Google Analytics

To the extent that this website uses Google Analytics, a web analytics service provided by Google, Inc ("Google"), your browser may store a cookie sent by Google Inc. or third parties that enables an analysis of your use of this website. analysis of your use of this website. The information collected in this way (your IP address address will be made anonymous as far as possible) will be transmitted to a Google server in the USA and stored there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and internet usage. website, to compile reports on website activity for website operators and to provide other to provide other services related to the use of the website and the Internet. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. prescribed by law or if third parties process this data on behalf of Google. Google will in Google will not associate your IP address with any other data held by Google. You can prevent the You can prevent the installation of cookies. To do this, you must select the following in your browser settings (In Internet Explorer under "Tools / Internet options / Privacy / Setting", in Firefox under "Tools / Settings / Privacy / Setting"). Privacy / Settings", in Firefox under "Tools / Settings / Privacy / Cookies"). It Please note that if you do this you may not be able to use the full functionality of this website. website to the full extent. By using this website, you consent to the processing of data about you. the processing of data about you by Google in the manner and for the purposes set out above. and for the aforementioned purpose.

Google Universal Analytics

We use the following data on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer) and economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. DSGVO) Google Analytics, a web analytics service provided by Google LLC ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by the user is usually transmitted to a is usually transferred to a Google server in the USA and stored there.
Google is certified under the Privacy Shield agreement and thus offers a guarantee of compliance with European data protection law(https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=A... ).
Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity. to evaluate the use of our online offer by the users, to compile reports on the activities within this online offer and to and to provide us with other services relating to the use of this website and the use of the internet. services to us in connection with the use of this online offer and the use of the Internet. The processed data can be used to create pseudonymous usage profiles of the users can be created from the processed data.
We use Google Analytics in the as "Universal Analytics". "Universal Analytics" refers to a procedure of Google Analytics in which the user analysis takes place on the basis of a pseudonymous user ID and a pseudonymous profile of the user is created with information from the use of various devices (so-called "cross-analytics"). (so-called "cross-device tracking").
Users can prevent the storage of cookies by by selecting the appropriate settings on their browser software; users may also refuse the the collection of the data generated by the cookie and related to their use of the online offer to Google as well as the data generated by the cookie and related to their use of the online offer to Google, as well as the processing of this data by Google, by using the browser plug-in available at downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Further information on the use of data by Google, setting and objection options, can be found the Google data protection declaration(https://policies.google.com/technologies/ads) and in the settings for the display of advertising by Google(https://adssettings.google.com/authenticated).

Social Plugins

This website uses social plugins from the social networks Facebook(www.facebook.com) and Google(www.google.com). The operators are Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA and Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. View, CA 94043, USA. Anyone who calls up a website with a social plug-in enables the social social networks such as Facebook or Google to collect various data. This includes, among other things, the the date and time of the visit to the website in question, the internet address or URL on which the the visitor is located, as well as technical data on the IP address, the browser used and the operating system used by the visitor. and the operating system used by the visitor, as well as the user ID if the visitor is logged in to Facebook or Google. Facebook or Google. In this case, Facebook can associate the visit with your Facebook or account or Gooegle account. For information on data collection and use, please refer to the Facebook data usage guidelines(www.facebook.com/help/?faq=17512 and www.facebook.com/about/privacy/) and Google privacy policy(www.google.com/intl/en/+/policy/+1button.html).
Also it is also possible to block Facebook social plug-ins with add-ons for your browser, for example with the the "Facebook Blocker".

Facebook Pixel, Custom Audiences and Facebook Conversion

Within our online offer, based on our legitimate interests in analysis, optimisation and economic operation of our online offer and for these purposes, optimisation and economic operation of our online offer and for these purposes, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc. "Facebook Pixel" of the social network Facebook, which is operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour. Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook").

Facebook is certified under the Privacy Shield Agreement and thereby offers a guarantee that it complies with European data protection law(https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=A... ).

With With the help of the Facebook pixel, it is possible for Facebook, on the one hand, to use the visitors to our online offer as a target group for the display of ads. as a target group for the display of advertisements (so-called "Facebook ads"). Accordingly use the Facebook pixel in order to display the Facebook ads placed by us only to those Facebook Facebook users who have also shown an interest in our online offer or who have certain certain characteristics (e.g. interests in certain topics or products, determined on the basis of the websites visited), which we web pages visited), which we transmit to Facebook (so-called "Custom Audiences"). With the Facebook Pixel, we also want to ensure that our Facebook Ads correspond to the potential interest of the interest of the users and do not have a harassing effect. With the help of the Facebook Pixel we can the effectiveness of the Facebook ads for statistical and market research purposes, by seeing purposes by seeing whether users have been redirected to our website after clicking on a Facebook website after clicking on a Facebook ad (so-called "conversion").

The processing of the data by Facebook is carried out within the framework of Facebook's data use policy. Accordingly, general information on the display of Facebook ads, in Facebook's data usage policy: https://www.facebook.com/policy.php. Specific information and details on the Facebook pixel and how it works can be found in the help area of Facebook: https://www.facebook.com/business/help/651294705016616.

You can object to the collection by the Facebook pixel and the use of your data for the display of Facebook ads. To control what types of ads are displayed to you within Facebook, you can use the Facebook, you can go to the page set up by Facebook and read the Instructions on how to set up usage-based advertising: https://www.facebook.com/settings?tab=ads. The settings are platform independent, i.e. they are applied to all devices, such as desktop computers or mobile devices. or mobile devices.

You can also refuse the use of cookies that are used for reach and advertising purposes via the deactivation page of the Network Advertising Initiative(http://optout.networkadvertising.org/) and additionally the additionally, the US website(http://www.aboutads.info/choices) or the European website(http://www.youronlinechoices.com/uk/your-ad-choices/) object.

sp;(http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/). object.

Newsletter

You have the option of subscribing to our newsletter via our website.
For this we need your e-mail address and your declaration that you agree to receive the newsletter. agree to receive the newsletter. In order to provide you with information in a targeted manner, we also collect and we also collect and process voluntary name details. As soon as you have registered for the newsletter newsletter, we will send you a confirmation e-mail with a link to confirm your registration. You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following E-Mail-Adresse:storno@ibike-box.com. We will then immediately delete your data in connection with the newsletter dispatch.

Newsletter - Dispatch service provider

The newsletter is sent using the dispatch service provider "SendinBlue" Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin. Str. 126, 10179 Berlin. You can view the data protection provisions of the dispatch service provider here: https://de.sendinblue.com/legal/privacypolicy/

Google Re/Marketing Services

Wir nutzen auf Grundlage unserer berechtigten Interessen (d.h. Interesse an der Analyse, Optimierung und wirtschaftlichem Betrieb unseres Onlineangebotes im Sinne des Art. 6 Abs. 1 lit. f. DSGVO) die Marketing- und Remarketing-Dienste (kurz „Google-Marketing-Services”) der Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, („Google“).

Google ist unter dem Privacy-Shield-Abkommen zertifiziert und bietet hierdurch eine Garantie, das europäische Datenschutzrecht einzuhalten (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Die Google-Marketing-Services erlauben uns Werbeanzeigen für und auf unserer Website gezielter anzuzeigen, um Nutzern nur Anzeigen zu präsentieren, die potentiell deren Interessen entsprechen. Falls einem Nutzer z.B. Anzeigen für Produkte angezeigt werden, für die er sich auf anderen Webseiten interessiert hat, spricht man hierbei vom „Remarketing“. Zu diesen Zwecken wird bei Aufruf unserer und anderer Webseiten, auf denen Google-Marketing-Services aktiv sind, unmittelbar durch Google ein Code von Google ausgeführt und es werden sog. (Re)marketing-Tags (unsichtbare Grafiken oder Code, auch als "Web Beacons" bezeichnet) in die Webseite eingebunden. Mit deren Hilfe wird auf dem Gerät der Nutzer ein individuelles Cookie, d.h. eine kleine Datei abgespeichert (statt Cookies können auch vergleichbare Technologien verwendet werden). Die Cookies können von verschiedenen Domains gesetzt werden, unter anderem von google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com oder googleadservices.com. In dieser Datei wird vermerkt, welche Webseiten der Nutzer aufgesucht, für welche Inhalte er sich interessiert und welche Angebote er geklickt hat, ferner technische Informationen zum Browser und Betriebssystem, verweisende Webseiten, Besuchszeit sowie weitere Angaben zur Nutzung des Onlineangebotes. Es wird ebenfalls die IP-Adresse der Nutzer erfasst, wobei wir im Rahmen von Google-Analytics mitteilen, dass die IP-Adresse innerhalb von Mitgliedstaaten der Europäischen Union oder in anderen Vertragsstaaten des Abkommens über den Europäischen Wirtschaftsraum gekürzt und nur in Ausnahmefällen ganz an einen Server von Google in den USA übertragen und dort gekürzt wird. Die IP-Adresse wird nicht mit Daten des Nutzers innerhalb von anderen Angeboten von Google zusammengeführt. Die vorstehend genannten Informationen können seitens Google auch mit solchen Informationen aus anderen Quellen verbunden werden. Wenn der Nutzer anschließend andere Webseiten besucht, können ihm entsprechend seiner Interessen die auf ihn abgestimmten Anzeigen angezeigt werden.

Die Daten der Nutzer werden im Rahmen der Google-Marketing-Services pseudonym verarbeitet. D.h. Google speichert und verarbeitet z.B. nicht den Namen oder E-Mailadresse der Nutzer, sondern verarbeitet die relevanten Daten Cookie-bezogen innerhalb pseudonymer Nutzer-Profile. D.h. aus der Sicht von Google werden die Anzeigen nicht für eine konkret identifizierte Person verwaltet und angezeigt, sondern für den Cookie-Inhaber, unabhängig davon wer dieser Cookie-Inhaber ist. Dies gilt nicht, wenn ein Nutzer Google ausdrücklich erlaubt hat, die Daten ohne diese Pseudonymisierung zu verarbeiten. Die von Google-Marketing-Services über die Nutzer gesammelten Informationen werden an Google übermittelt und auf Googles Servern in den USA gespeichert.

Zu den von uns eingesetzten Google-Marketing-Services gehört u.a. das Online-Werbeprogramm „Google AdWords“. Im Fall von Google AdWords, erhält jeder AdWords-Kunde ein anderes „Conversion-Cookie“. Cookies können somit nicht über die Websites von AdWords-Kunden nachverfolgt werden. Die mit Hilfe des Cookies eingeholten Informationen dienen dazu, Conversion-Statistiken für AdWords-Kunden zu erstellen, die sich für Conversion-Tracking entschieden haben. Die AdWords-Kunden erfahren die Gesamtanzahl der Nutzer, die auf ihre Anzeige geklickt haben und zu einer mit einem Conversion-Tracking-Tag versehenen Seite weitergeleitet wurden. Sie erhalten jedoch keine Informationen, mit denen sich Nutzer persönlich identifizieren lassen.

Wir können auf Grundlage des Google-Marketing-Services „AdSense“ Werbeanzeigen Dritter einbinden. AdSense verwendet Cookies, mit denen Google und seinen Partner-Websites, die Schaltung von Anzeigen auf Basis der Besuche von Nutzern auf dieser Website bzw. anderen Websites im Internet ermöglicht wird.

Ferner können wir den "Google Tag Manager" einsetzen, um die Google Analyse- und Marketing-Dienste in unsere Website einzubinden und zu verwalten.

Weitere Informationen zur Datennutzung zu Marketingzwecken durch Google, erfahren Sie auf der Übersichtsseite: https://www.google.com/policies/technologies/ads, die Datenschutzerklärung von Google ist unter https://www.google.com/policies/privacy abrufbar.

Wenn Sie der interessensbezogenen Werbung durch Google-Marketing-Services widersprechen möchten, können Sie die von Google gestellten Einstellungs- und Opt-Out-Möglichkeiten nutzen: http://www.google.com/ads/preferences.

Facebook Pixel, Custom Audiences and Facebook Conversion

Within our online offer, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are a resident of the EU, Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), is used due to our legitimate interests in the analysis, optimisation and economic operation of our online offer and for these purposes.

Facebook is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law(https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

With the help of the Facebook pixel, it is possible for Facebook to determine the visitors to our online offer as a target group for the display of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to those Facebook users who have also shown an interest in our online offer or who have certain characteristics (e.g. interests in certain topics or products determined on the basis of the websites visited) that we transmit to Facebook (so-called "Custom Audiences"). With the help of the Facebook pixel, we also want to ensure that our Facebook ads correspond to the potential interest of the users and do not have a harassing effect. With the help of the Facebook pixel, we can also track the effectiveness of the Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").

The processing of data by Facebook takes place within the framework of Facebook's data usage policy. Accordingly, general information on the display of Facebook ads, in Facebook's data usage policy: https://www.facebook.com/policy.php. Specific information and details about the Facebook Pixel and how it works can be found in Facebook's help section: https://www.facebook.com/business/help/651294705016616.

You can object to the collection by the Facebook Pixel and use of your data to display Facebook Ads. To adjust which types of ads are displayed to you within Facebook, you can go to the page set up by Facebook and follow the instructions there on the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads. The settings are platform independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

You can also opt out of the use of cookies for reach measurement and advertising purposes via the Network Advertising Initiative opt-out page(http://optout.networkadvertising.org/) and additionally the US website(http://www.aboutads.info/choices) or the European website(http://www.youronlinechoices.com/uk/your-ad-choices/).

Online presence in social media

We maintain online presences within social networks and platforms in order to communicate with the and users active there and to inform them about our services there. to be able to inform them about our services. When calling up the respective networks and platforms, the terms and conditions and the data processing data processing guidelines of their respective operators apply.

Unless otherwise stated in our data protection declaration, we process the data of users who users if they communicate with us within the social networks and platforms, e.g. by posting write posts on our online presences or send us messages.

Integration of third-party services and content

We use cookies within our online offering on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer within the meaning of Art. of Art. 6 para. 1 lit. f. DSGVO), we use content or service offers from third party providers in order to to integrate their content and services, e.g. videos or fonts (hereinafter uniformly referred to as "content"). referred to uniformly below as "content").

This always assumes that the third-party providers of this content are aware of the IP address of the user, because without the IP address they could not send the content to their browser. The IP address is necessary for the presentation of this content. We endeavour to use only such content whose respective providers only use the IP address to deliver the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as "web beacons") for statistical or marketing purposes. also known as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to information, such as visitor traffic on the pages of this website, can be evaluated. The pseudonymous information may also be stored in cookies on the user's device and may contain, among other things among other things, technical information on the browser and operating system, referring websites, time of visit and other information on the use of our online offer, as well as with such information be linked to such information from other sources.

Youtube

We integrate the videos of the platform "YouTube" of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Google Fonts

We integrate the fonts ("Google Fonts") of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Privacy policy: https://www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

Order processing in the online shop and customer account

We process the data of our customers in the context of the ordering processes in our online shop in order to enable them to select and order the selected products and services, as well as their payment and delivery, or execution.

The data processed includes inventory data, communication data, contract data, payment data and the persons affected by the processing include our customers, interested parties and other business partners. The processing is carried out for the purpose of providing contractual services within the scope of operating an online shop, billing, delivery and customer services. We use session cookies to store the contents of the shopping cart and permanent cookies to store the login status.

The processing is based on Art. 6 Para. 1 lit. b (execution of order transactions) and c (legally required archiving) DSGVO. In this context, the information marked as required is necessary for the justification and fulfilment of the contract. We disclose the data to third parties only within the scope of delivery, payment or within the scope of legal permissions and obligations towards legal advisors and authorities. The data is only processed in third countries if this is necessary for the fulfilment of the contract (e.g. at the customer's request for delivery or payment).

users can optionally create a user account, in which they can view their orders in particular. As part of the registration process, users are provided with the required mandatory information. User accounts are not public and cannot be indexed by search engines. If users have cancelled their user account, their data with regard to the user account will be deleted, subject to their retention being necessary for reasons of commercial or tax law in accordance with Art. 6 Para. 1 lit. c DSGVO. Information in the customer account shall remain until its deletion with subsequent archiving in the event of a legal obligation. It is the responsibility of the users to save their data in the event of termination before the end of the contract.

Within the scope of registration and renewed registrations as well as the use of our online services, we store the IP address and the time of the respective user action. The storage is based on our legitimate interests as well as those of the users in protection against misuse and other unauthorised use. In principle, this data is not passed on to third parties unless it is necessary for the pursuit of our claims or there is a legal obligation to do so in accordance with Art. 6 Para. 1 lit. c DSGVO.

The deletion takes place after the expiry of legal warranty and comparable obligations, the necessity of keeping the data is reviewed every three years; in the case of legal archiving obligations, the deletion takes place after their expiry (end of commercial law (6 years) and tax law (10 years) retention obligation).

Registration function

Users can optionally create a user account. Within the scope of the registration, the required mandatory data will be provided to the users. The data entered during registration is used for the purpose of using the offer. Users may be informed by e-mail about information relevant to the offer or registration, such as changes to the scope of the offer or technical circumstances. If users have cancelled their user account, their data relating to the user account will be deleted, subject to their retention being necessary for reasons of commercial or tax law in accordance with Art. 6 para. 1 lit. c DSGVO. It is the responsibility of the users to save their data in the event of termination before the end of the contract. We are entitled to irretrievably delete all user data stored during the term of the contract.


Within the scope of the use of our registration and login functions as well as the use of the user account, we store the IP address and the time of the respective user action. This data is stored on the basis of our legitimate interests as well as those of the users in protection against misuse and other unauthorised use. As a matter of principle, this data is not passed on to third parties unless it is necessary for the pursuit of our claims or there is a legal obligation to do so in accordance with Art. 6 Para. 1 lit. c DSGVO. The IP addresses are anonymised or deleted after 7 days at the latest.

Cooperation with processors and third parties

If, in the course of our processing, we disclose data to other persons or companies (processors or third parties), transmit it to them or otherwise grant them access to the data. to the data, this will only be done on the basis of a legal permission (e.g. when a transfer of data to third parties, such as payment service providers, pursuant to Art. 6 para. 1 lit. b DSGVO is necessary for the performance of a contract), you have given your consent, a legal obligation or on the basis of our legitimate interests (e.g. when using agents, web hosts, etc.). agents, web hosts, etc.).

If we commission third parties with the processing of data on the basis of a so-called "order processing contract", this is done on the basis of Art. If we commission third parties with the processing of data on the basis of a so-called "order processing agreement", this is done on the basis of Art. 28 DSGVO.

Your rights

In principle, you have the rights to information, correction, deletion, restriction, transferability, revocation and objection, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way otherwise violated, you can complain to the supervisory authority. In Austria, this is the data protection authority.

Right of withdrawal

You have the right to revoke your consent in accordance with Art. 7 Para. 3 DSGVO with effect for the future. future. Please use the contact details provided under Contact.

Right of objection

You may object to the future processing of data relating to you in accordance with Art. 21 DSGVO at any time. at any time. The objection can be made in particular against processing for the purposes of direct advertising. To do so, please use the contact details contact details.

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