FAQ - Frequently asked questions
How does the issue of the
bikes? The box is locked.
The iBIKE-BOX partner company is responsible for issuing/receiving the bikes. Please register
Reception, then a member of staff will open the box.
Are there helmets on site? Can helmets be
be booked? How much does the helmet cost?
Helmets are in the box and can be rented for an extra charge. You will find the prices in the
booking process on the website www.ibike-box.com
Can I also book pedals, protectors and
more also book?
Depending on the location, additional products are offered in the booking process. Helmets are in the box
and can be rented for an additional charge.
Are there bicycle locks?
Bike locks can be borrowed on site.
Are the bikes equipped with
The bikes are equipped with reflectors and comply with road regulations. Battery-powered lights are
usually not mounted and can be booked additionally depending on the location.
Can I take my own child seat / child
child trailer with me? (compatible?)
Common models are compatible and can be mounted. However, we do not accept any liability for
for self-installation or in the event of a defect in the child's own seat.
Do e-bikes have to be returned to the
be returned to the box at night?
No, this is not mandatory. However, you must inform the local partner if you do not return the bike overnight.
the bike overnight.
Can a charging cable / spare battery be borrowed with
can be rented for an additional charge via the website.
How far can I get with the bikes?
(Number of kilometres / battery power)
Depending on the route, the driving style and the set power level, one battery charge is sufficient for approx.
50 km in mountainous terrain to approx. 100 km in flat terrain at a low engine setting. Basic
We recommend that you ride in standard or eco mode.
What happens if I have a breakdown on the
I have a breakdown? I have broken down, can you help me?
Please contact the partner company where you booked the bike. They will take care of
a taxi or a pick-up service. Please let them know your exact location and telephone number.
Who pays the costs for the
If, through no fault of your own, you are no longer able to continue your journey due to a technical defect such as a broken chain, for example
we will of course refund the costs for the collection service. Please send us the
please send us the invoice and a photo of the defect including a short description to firstname.lastname@example.org.
Can I cancel?
With our Flexi-Cancellation, you can cancel your booking free of charge until 6pm the evening before the order via the order confirmation you received by email.
A voucher code for the amount of the booking is automatically sent to the email address you provided.
The voucher code is valid indefinitely and can be redeemed online at all iBIKE-BOX locations.
Apart from booking via the website, is there any other
Is there any other booking option besides booking via the website?
You can book yourself via the website or directly via our location partners. When
our location partners, you can have the rental fee written on your room as a guest of the house. To
locations (at public facilities and leisure centres, as well as at some hotels) you can also
on site in
cash on site.
What payment options are available?
We offer payment via credit card, direct bank transfer and Paypal. Hotel guests can pay the rental fee on site
booked to their room. At some locations (public facilities and leisure centres, some hotels)
you can also pay in cash on site.
Is there a discount for
multiple day bookings?
For bookings of 3 days or more, a discount is automatically taken into account for online bookings
Is there a discount if several e-bikes are
are borrowed? (e.g. 5/6 pieces)
Which bicycle size fits which
On the website www.ibike-box.com you will find a size table in the booking process. The body size
with the bike sizes. Basically:
150 cm - 165 cm XS or S
165 cm - 180 cm M
170 cm - 190 cm L
180 cm - 200 cm XL
What to do if the
booking confirmation "reservation not confirmed"?
Please click on "Check status" in the confirmation email. If it still says "Reservation
not confirmed", please contact
Can I book the Styrian
GenussCard service online?
The booking of the GenussCard service is only possible on site. Please contact the respective
respective location. You can find the number at the locations on our website www.ibike-box.com.
Which wheels are available?
We have a very wide range of bikes. E-mountain bikes, e-fullys, e-race bikes, trekking bikes,
gravel bikes and much more.
Can I also buy bikes?
You can also buy the bikes. As soon as the rental bikes are exchanged, they are completely serviced and sold at favourable conditions via our online shop.
sold at favourable conditions via our online shop https://shop.bike-box.com
. And of course you can also buy the latest models of our other bikes there.
I am interested in the